1. PRIVACY POLICY

Last Updated: September 2026

This Privacy Policy describes how Console Zone “we” collects, uses, and handles your information when you visit or use www.consolezone.in

By using our Website, you agree to the collection and use of information in accordance with this policy.

  1. Who We Are

Console Zone operates the Website www.consolezone.in and provides gaming-related rental, trade-in, and purchase services. For any privacy-related enquiries, you may contact us at support@consolezone.in.

  1. Information We Collect

We may collect the following types of information:

  • Name, email address, phone number, and delivery address.
  • Government-issued identification where required for verification.
  • Payment information (processed securely via third-party providers).
  • Order and rental history.
  • Approximate location data derived from IP address.
  • Cookies and similar tracking data.
  1. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Creating and managing your account.
  • Processing and fulfilling your orders (buy, sell, rent).
  • Providing customer service and responding to enquiries.
  • Improving the Website, user experience, products, and services.
  • Running advertising and remarketing campaigns.
  • Preventing fraud, misuse, or unauthorized activity.
  1. Payments

Payments made on the Website are handled through third-party payment service providers. We do not store your full card, debit card, net banking, or other sensitive payment credentials on our own servers.

  1. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve Website functionality, understand user behaviour, and support advertising efforts (like Google Analytics and Meta tools). You can control cookies through your browser settings.

  1. Sharing of Information

We do not sell personal data. We may share your information only where necessary with trusted third parties such as payment gateways, logistics partners, and analytics platforms.

  1. Data Security and Retention

We use reasonable technical safeguards to protect your personal information. We retain personal information only for as long as necessary for account management, order fulfillment, and legal compliance.

  1. Contact Us

For any questions regarding this Privacy Policy or our handling of your information, please contact:

Email: support@consolezone.in

2. TERMS OF SERVICE & CONDITIONS

Last Updated: September 2026

Welcome to www.consolezone.in, operated by Console Zone"we". By accessing our website, creating an account, placing a booking, making a purchase, or using our services, you agree to be bound by these Terms.

  1. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement and that the information you provide is accurate. We reserve the right to refuse service or cancel bookings if we believe the information provided is false or suspicious.

  1. Scope of Services

Console Zone provides gaming-related products and services, including console rentals, games and accessories, trade-ins, and direct sales.

  1. Customer Responsibility for Consoles and Equipment

Once a booking or rental is confirmed and equipment is provided to you, you take full responsibility for its safekeeping. You are responsible for any loss, theft, mishandling, misuse, or damage. You must return all provided items in the same condition. If any item is returned damaged or tampered with, Console Zone reserves the right to charge you for repair or replacement.

  1. ID Verification

Certain bookings or purchases may require identity verification. Console Zone reserves the right to ask for valid government-issued identification and may refuse service if verification is unsatisfactory.

  1. Console Zone Wallet (Store Credit)
  • A Console Zone wallet account is automatically created for you when you register.
  • The wallet balance can be used for future purchases on www.consolezone.in only.
  • Balance is non-transferable and cannot be withdrawn as cash or bank transfer.
  • 1 Console Zone credit is worth Re.1. Credits come with unlimited validity.
  1. Extended Warranty Policy
  • Extended warranty is applicable to the primary item of purchase only, not auxiliary hardware (like extra controllers or cables).
  • It covers internal hardware failure, barring voluntary tampering or negligence.
  • Warranty is null and void if the seal is tampered with, removed, or if any unofficial/pirated software is installed.
  1. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

3. CANCELLATION & REFUND POLICY

Last Updated: September 2026

At Console Zone, we strive to provide a smooth and reliable experience. Please read this policy carefully before making a purchase.

  1. General Refund Policy

As a general rule, purchases made through our Website are non-refundable. Once an order is placed and accepted, we do not offer refunds, except in limited situations mentioned below.

  1. Cancellations
  • Please write to us at support@consolezone.in if you wish to cancel an order.
  • We will not be able to cancel an order if the shipment is already in transit.
  • A processing fee of 3% may be charged on cancellation of prepaid orders before dispatch, unless the cancellation is due to our fault (e.g., out of stock).
  1. Returns & Replacements
  • To return products damaged in transit or if a wrong product is delivered, contact us within 24 hours of delivery.
  • Brand new products are not eligible for return if the manufacturer's packaging has been opened.
  • Pre-owned Games: Carry a replacement policy for functionality issues only. Discs must contain our logo stamp; no returns are entertained if the stamp is tampered with.
  • Pre-owned Hardware: Comes with a 30-day warranty from the date of delivery. If an issue is noticed within 7 days, it will be replaced. Between 7 to 30 days, it will be serviced. Warranty is void if there is physical damage or the seal is tampered with.
  1. ID Verification Rejection

If an order cannot be fulfilled because the submitted ID is rejected by Console Zone, a refund may be issued at our sole discretion, provided the order hasn't moved into delivery.

  1. Refund Processing

Approved refunds will be processed directly to the original mode of online payment (or Store Credit if applicable) and may take up to 7 working days to reflect.

4. SHIPPING POLICY

  • We offer Free Shipping on all prepaid orders.
  • Orders placed before 1 PM IST on a business day are typically shipped the same day.
  • We ship through reputed courier partners (e.g., BlueDart, Delhivery, FedEx) and Speed Post for remote locations.
  • Transit time is typically 1-2 business days for Metro cities and 3-4 business days for other cities.
  • Shipment tracking details will be sent to your registered Email once the product is dispatched.
  • For Trade-ins: We offer a free pickup facility for games/products you sell to us. For non-serviceable pincodes, you can self-ship and we will reimburse up to Rs.100 to cover your shipping cost.

5. TRADE-IN / SELL POLICY (Selling to Console Zone)

  • You warrant that you are the rightful owner of the product(s) you are selling to us.
  • Upon receipt and acceptance of the Item by Console Zone, you agree to transfer all rights of the Item in exchange for the agreed cash or store credit value.
  • You agree to ship the Item within 10 days of accepting the estimate. Otherwise, we may revise or withdraw the offer.
  • Condition of Items: Consoles/Accessories will not be accepted if the warranty seal is tampered with or if they have physical damage. Game discs with heavy scratches or burned edges will be rejected and returned to you (return shipping charges may apply).
  • Missing Components:
    • If a game is received without its original box or in a damaged box, a deduction will be made from the sale value (e.g., Rs.50 to Rs.200 depending on the platform).
    • If the original art cover is missing, 30% of the game value (up to Rs.500) will be deducted.
    • Missing console accessories will lead to value deductions based on our assessment.
  • The testing process takes 24 hours for games and 48-72 hours for consoles from the time of delivery to our office. The final evaluated value is non-negotiable.